Refund policy

Returns & Refunds

Equipment and merchandise

Our equipment is sourced through third-party distributors, so once a box has been opened, we're not able to accept it back or issue a refund — this isn't something we can make exceptions on, as opened equipment can't be returned to the distributor either.

If you've ordered by mistake and the item is still sealed and unopened:

• Ship it back to us at: KIRN COFFEE, 1 Cording Street, London, E14 6TT.
• Once it arrives, we'll inspect the packaging — if it's still in its original, untouched, sealed condition, we'll process your refund within 7 working days.
• If the seal's been broken, we won't be able to refund it, so please don't open the box until you're sure you want to keep it.
• Include your order number and the email address you ordered with so we can match the return quickly.

Coffee (because it's not like other retail)

Every bag we send out is roasted specifically for that order — not pulled from a shelf. That changes how returns work:

• Once your order's gone into production, we can't pause, edit, or cancel it. Roasted coffee has nowhere to go back to, so as a rule, we don't refund orders that have already shipped.
• Same logic applies to subscriptions. Before each roast run, we'll email you a heads-up with the option to push your next delivery back or skip it. If that window closes without a change from you, the beans get roasted and sent — at that point it's out of our hands.
• The one exception is genuine quality issues. If a bag arrives faulty or damaged, we'll make it right — replacement or refund, judged case by case by our team